How to submit a complaint
Submit written complaints by email to contact@ploroai.io. No contact form is provided on this page.
- Use the subject line: Written complaint - PloroAI
- Send the complaint from the billing email or account email where possible
Legal information
Written complaints
Users may submit written complaints by email. This beta page explains what information to include so the operator can identify the account, payment, subscription, and invoice status.
Beta release legal-review notice
This page is release-prep information, not final legal advice. A lawyer and, where billing or invoices are mentioned, an accountant must review this text before production launch.
Information to include
Include enough information for the operator to identify the customer, account, payment, subscription, and issue.
- Buyer/customer name or company name
- Billing email
- Account email if different
- Invoice number if issued
- Stripe transaction, payment, or invoice ID if available
- Subscription plan
- Date of transaction or payment
- Short description of the complaint
- Relevant screenshots or documents
Response deadline
Written complaints will be answered in writing within 15 days of receipt, in line with Croatian consumer-protection information on written complaints.
- Responses are sent to the email address used for the complaint or billing profile
If an invoice is pending
If a local invoice has not yet been issued manually or a Synesis/accounting task is pending, include Stripe transaction details and billing profile data anyway.
- Stripe payment confirmation is not the same as local Croatian legal invoice issuance
- Manual invoice review depends on customer type and billing profile data
Legal-review note
This page is informational beta-release content and must be legally reviewed before production launch.
- No form or automated complaint workflow is implemented on this page
Questions about these terms?
Use the contact email for privacy requests, written complaints, billing questions, or legal/informational page corrections.